FAQ

Streaming Services

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What regions of the world are supported by your streaming services?

Currently: US, Canada, Asia, Europe

Whether your're streaming from the US, Canada, Asia or Europe, we've got you covered: our streaming services are available in all these regions. If you are located in a different region, let us know and we can add support for your region!

Streaming Services

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Do I have to use your live streaming kit or can I use any streaming equipment?

Any

Our streaming services work with any streaming equipment that support streaming to a custom RTMP destination. We support both H.264 and H.265 encoding. If you don't have any streaming equipment yet, we do recommend you check out our streaming kit!

Streaming Services

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Is a subscription mandatory?

You can create an account and start streaming for free. A subcription is only needed for premium and pro features access. We offer monthly subctriptions, 6-month subcription and yearly subcription.

Streaming Services

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Can I cancel my subscription during the off-season?

Yes

You can cancel your subcription at any time online. It's easy and there's no human interaction required!

Streaming Services

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What’s included in the free version?

Live Timing Overlay, Restreaming to YouTube, Stream Health Monitoring

The free version includes the live timing overlay, restreaming to YouTube (MyRaces.Live account and/or your own YouTube account), a monitoring dashboard for your stream health, up to 3 stream events scheduled at a time (live or upcoming) and access to your replays in YouTube regardless of the duration of the stream.

Streaming Services

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When I stream with MyRaces.live, do I have to have my own YouTube channel?

You don't have to create or own a YouTube channel. By default, all your streams will be available on the MyRaces.Live YouTube account (either publicly or with unlisted visiblity).

Streaming Services

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Can I stream to other platforms than Youtube?

Yes

You can stream to other platforms with the Premium or Pro subscription. We support restreaming to Twitch, Facebook, Instagram, and any custom RTMP/RTMPS destination. With the Premium version, you can choose one custom restream destination. With the Pro version, you can select up to 3 custom restream destinations.

Streaming Services

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Can I restream my videos to Facebook or Instagram?

Yes

Absolutely. Check out our tutorial about multi-streaming to know how to stream to Facebook or Instagram.

Streaming Services

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Do you support long races (ex: 25hours)? What's the maximum duration of a stream?

Yes

The max duration of a Stream Event is 48 hours. If you schedule a stream that is longer than 12 hours, we automatically create multiple YouTube Lives so that your entire race will remain available for replays on YouTube. The reason we split a single Stream in multiple YouTube lives is because YouTube will not let you access the replay of a live stream if it's longer than 12 hours. So, if you create a Stream Event of 14 hours for example, we create 2 x 7 hours YouTube live streams. For the first 7 hours, we will send your camera stream to the first YouTube Live (Part-1) and then automatically switch the second one (Part-2) so that the entire race remains accessible for replays afterwards.

Streaming Services

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Can I merge two camera feeds into one feed?

No (not yet)

Today you cannot merge two camera feeds into a single stream. We do plan to add this option in the future so stay tuned.

Streaming Services

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How do I share my in-car live streaming with my family/sponsors/friends?

Live Stream Event>Streaming Destinations>Copy the link

You can find the YouTube link to your live stream once the Stream Event is live. Navigate to "My Streams" then under the "Live" tab, click on the Stream Event to expand it. Scroll down to the box called "Streaming Destinations". You can find the link to the YouTube live stream right there.

Streaming Services

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How do I share my in-car live streaming with a broadcaster?

Live Stream Event>Streaming Destinations>Copy the link

A couple of options: 1. If you're streaming publicly on MyRaces.Live: share the link to the MyRaces.Live YouTube account with your broadcaster and let them know your team name and car number. 2. Check if your broadcaster is in the list of known broadcasters under "My Profile" and enable sharing your streams with them. 3. If you're not streaming publicly, share all the YouTube links to your live streams with the broadcaster (click on your Stream Event, then scroll down to "Streaming Destinations" and find all the YouTube links there) 4. Ask your broadcaster to contact us and we can set them up with a Broadcaster account so that they pull your stream directly using RTMP.

Streaming Services

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I am a broadcaster, is it possible to pull the video streams of the racing teams into my broadcast?

Yes

If you're a broadcaster, we can setup a broadcaster account for you. You'll be able to see all the upcoming and live streams that the racing teams have shared with you pull the stream directly using RMTP.

Streaming Services

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Can you generate a QR code for my Yi4K/Yi4K+?

Yi4K+ only

If you have a Yi4K+ and you don't have a way to generate the QR Code anymore (ex: cannot find or install the Yi app), you can generate one in our portal via the free account. Note that our Yi QR Code generator only works for Yi4K+ (not for Yi4K).

Streaming Services

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is there is a way to stream only on my YouTube channel?

Yes

Yes, you can stream to your own YouTube channel using a free account.

Streaming Services

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Does the RTMP URL remain the same for my future stream events? Or do I get a new one every time?

Same

Every user has a pre-created source camera (Cameras>"My Default Camera") and each camera is associated with a fixed "RTMP URL". When you schedule a stream, you can select which "Source Camera" to use, and that determines which RTMP URL will be used for that stream event (we default it to your "My Default Camera"). So as long as you choose the same camera (ex: the default one), it will always be the same RTMP URL. If you had another streaming camera, you could create a new "Camera" object with a new fixed RTMP URL and use that for your second camera.

Streaming Services

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Can I stream in any resolution (480, 720p, 1080p)?

Yes

Yes you can stream at any resolution (up to 1080p). We do recommend streaming at 720p for the best result. When streaming at 1080p, make sure to set the output stream resolution to 1080p in the advanced settings when scheduling a Stream.

Streaming Services

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What do you recommend setting my resolution, fps and bitrate to?

720p, 30fps, 2500K bitrate

We recommend the following settings for most tracks: 720p, 30fps, 2500K bitrate. If a track has poor cell service, we recommend using 480p. If a track has excellent network service, you can always try 1080p. Make sure to change the resolution in the advanced settings when scheduling your Stream Event from 720p to 1080p.

Streaming Services

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How do I know if the tracks/circuits I race at are good for live streaming?

Go to Ressources>Tracks Score

It's a trial-and-error process but with the help of other teams, we have been documenting what service providers work well at what tracks in a public database (go to Ressources>Tracks Score). You can help contribute as well by adding your own score and comments!

Live Timing Overlay

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I noticed the overlay has driver information. How does that get setup, and can you change it remotely?

Select your Stream Event then update the "current driver" field

The current driver information is provided by the user when scheduling a new stream event in the MyRaces.Live portal/Web UI. You can create and update the current driver at any point in time via the Web UI.

Live Timing Overlay

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How does your system know about class position, etc.?

Live Timing integration + your car number.

Our system knows about your car position, gaps, etc., by integrating with live timing systems and by asking for your car number and car class.

Live Timing Overlay

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Can it receive CAN data for overlay?

No (not yet)

We cannot currently receive CAN data but we're working on it!

Live Timing Overlay

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Can it show location on track?

No (not yet)

We cannot currently receive a GPS location but we're working on it!

Live Timing Overlay

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I have scheduled a stream, but what should I select as race source data?

Leave it empty or select a live timing app and race event

The race source data is where you tell us how to retrieve the live timing information for your race/session/event. If your live timing is not shared anywhere, you can leave this field empty.

Live Timing Overlay

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Why is my race event not listed in the race source events list?

Because it's not live or because it needs to be added manually.

If you don't see your race event in the dropdown list but you see it in the live timing app, it may be that the event is not live yet. We only show live events, not upcoming ones.

Live Streaming Kit

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Can I use your kit in open cockpit cars?

Yes but not under heavy rain without additional protection

Our kits can be mounted on 1.5'' to 2'' roll bars. For open cockpits, we recommend using an additional accessory to protect the camera lens from debris (see Ressource>Tutorials>"Using the MineA5 in open cockpit cars, and how to protect the camera lens."). We do not recommend using the camera in open cockpit cars under heavy rain or, if you do so, to find a way to protect it from the rain.

Live Streaming Kit

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Can I use your kit in off road racing cars?

It's up to you...

We have not tested the camera much in offroad situations, so we don't know at this point how well it handles the rough terrain and elements in offroad racing.

Live Streaming Kit

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Can I mount the camera upside down and flip the image?

Yes

Yes there's a camera setting that allows you to flip the image upside down.

Live Streaming Kit

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Do any SIM card and mobile plan work with your streaming camera?

The MineA5 has two slots for nano size SIM cards. For the best streaming experience, we recommend using a high speed, high priority, unlimited mobile data plan.

The MineA5 requires a nano size SIM card. E-sims are not supported. The list of Service Providers we have tested with the MineA5 are: - USA: Verizon, AT&T, T-Mobile - Australia: Telstra - Belgium: Spectrum and Proximus - Brazil: Claro !! If your SIM card is locked by a PIN code, make sure to remove the PIN code before transferring the SIM card into the MineA5. The list of Service Providers we know do NOT allow a mobile SIM card in the MineA5: - Canada: Bell and Telus PS: if you are streaming from Canada, you will likely have to use an external hotspot and stream with the MineA5 over Wi-Fi, or, use a US SIM card with a plan that allows free roaming from Canada.

Live Streaming Kit

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How do I activate a SIM Card for the MineA5?

You cannot use the MineA5 IMEI, you have to use the IMEI of a mobile phone supported by your provider and work with a provider that allows you to transfer a SIM card from/to different devices.

If you already have a Verizon account, you can call/text our Verizon partner (Eric Kaul). If you prefer to do it yourself or if you're using another provider, make sure your provider allows an activated SIM card to be transferred between devices. Then, do the following: 1. Go to a Store (AT&T or Verizon or Other): - Tell the store you'd like a new mobile data plan for a personal device: your personal phone (bring it with you). - Select a 4G LTE Mobile plan preferably with high speed, high priority and unlimited upload data. - Ask for a physical SIM card, nano size (or bring your own) - Once you have the mobile plan and the SIM card: insert the SIM card in your phone/tablet. - Follow the on-screen steps to complete the activation and setup. - Test that you have internet access with the new SIM card. - Once you're back home, transfer the new SIM card to your livestreaming camera. 2. Or, Try the online procedure (AT&T or Verizon or Other): - Log in to your Account - Find the "Bring your own phone/device" option - Use an existing phone you have at home and that you know is supported by Verizon/AT&T/Other - Select the brand and model. - When prompted for the IMEI, enter the IMEI from your personal smartphone: You can typically find your phone's IMEI by dialing *#06# Ask for "physical SIM" as well - Preferably, select a high speed, high priority and unlimited 4G LTE data. - Once you have a mobile plan: Insert the SIM card in your phone. - Follow the on-screen steps to complete the activation and setup. - Test that you have internet access with the new SIM card. - Transfer the new SIM card to your livestreaming camera.

Live Streaming Kit

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Are we able to bond SIM cards between providers?

Yes

Yes, the MineA5 supports dual-sim cards bonding. Their bonding service is currently free and is very easy to setup: you just have to configure your streaming destination using the bonding channels instead of the single network channel.

Live Streaming Kit

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Can I stream and record at the same time?

Yes

Yes, the MineA5 supports live streaming and recording at the same time.

Live Streaming Kit

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Does the camera have its own battery?

Yes

Yes, the MineA5 has an internal battery. It can stream for about 2 hours when its battery is full. To keep the camera charged during an endurance race, use a 2 AMP power supply from the car and the camera's USB-C port. Alternatively, you can use an external power bank and a power bank mount.

Live Streaming Kit

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How long can it stream when fully charged?

About 2 hours

Yes, the MineA5 can stream for about 2 hours when its battery is full. To keep the camera charged during the race, use a 2 AMP power supply from the car and the camera's USB-C port. Alternatively, you can use an external power bank and a power bank mount.

Live Streaming Kit

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How do I live-stream my radio communication as well?

Use SRC radio comms recorder

We recommend using the SRC radio recorder which we sell in the accessory section of our shop.

Live Streaming Kit

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Does the camera continue to record if the 4G connection drops?

Yes

Yes, if you started both streaming and recording, the recording would keep going even if the stream connection drops.

Live Streaming Kit

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Do you have any kits available for rental?

Not at the moment.

Live Streaming Kit

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I already have a hotspot in the car, can I use my hotspot to stream, or do I have to use a new sim card with the kit?

You can use your hotspot.

The MineA5 supports streaming over both 4G or Wi-Fi.

Live Streaming Kit

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Can the camera stream over Wi-Fi instead of 4G?

Yes

Yes, the MineA5 supports streaming over Wi-Fi.